Frequently Asked Questions

Membership Plan Members may enjoy the following benefits subject to prior reservation:

• A 20% discount in Bars & restaurants (open credit available)
• A 20% minimum discount in room reservations done directly through the hotel
• A 20% discount in private events within the hotel
• A 20% discount in Spa treatments
• Catering service to ONE Hacienda Pinilla (Cost provided directly by hotel)
• Housekeeping service (Cost provided directly by hotel, must reserve with 15 days in advance)
• A 20% discount in laundry services (drop off in hotel only)
• Direct beach access
• Complimentary use of pool and its chaise lounge chairs
• Complimentary towel service
• Complimentary use of chaise lounge chairs in the beach area
• Complimentary Wi-Fi service
• Children’s Playground

Limitations:

• Food and beverages cannot be brought into the premises.
• Beach services: the number of towels, pool and beach chairs are limited and will be provided by “first come, first serve basis”.
• Does not apply on blackout date: From December 20th thru January 15th, and Easter Week (Monday Thru Sunday).

Some of the special features of this membership program are:

• Exclusivity. Membership Program is for ONE Hacienda Pinilla homeowners only.
• Immediate Family Privileges. A Member, his or her spouse, their unmarried children under the age of 30 and their parents are entitled to Member privileges without having to pay additional dues.

The membership is optional for all residential properties within ONE Hacienda Pinilla. An owner may become a Member by submitting a Membership Program Agreement to the hotel and paying the required fee.

The hotel is offering property owners the option of acquiring a Membership Program Membership fee at an annual cost of $3,000.

The Membership Program Fee is not refundable and must be paid on a yearly basis.

Yes. The hotel is committed to providing a pleasant environment for spending quality time with family members. Benefits of the program apply to immediate family, which include spouse, their parents and unmarried children under the age of 30.

Other family members will be permitted to use the hotel´s facilities on the same condition as a Member, when in their company, by paying a $50 DayPass fee per person while visiting the hotel.

These fees are subject to change from time to time. This fee is not applicable for children under 10 years of age.

Yes. Having friends enjoy the facilities with you is a wonderful attribute of being part of the Membership Program. Such guests must be accompanied by the Property Owner. The hotel may restrict access guests during Peak Seasons or due private venue rentals.

The Member´s guest must pay a DayPass fee of $50 per person and is not applicable for children under 10 years of age. If the guest is not accompanied by the Member, the guest may access subject to availability by paying the full amount of the DayPass.

Yes. Each Member Program will have the benefit to bring 2 guests per day. Guests per day will have to pay a DayPass of $50 per person (children under the age of 10 are waived this fee) and it is not consumable.

At all times guests must be accompanied by the Member, who will be responsible for their guests. The access will be controlled at the front desk of the hotel once they enter; the registration and applicable payment for the guest will be required upon check in.

The Membership Program can be paid by credit card, cash and bank deposit at the hotel´s Front Desk.

The Membership Program Fee must be paid at the hotel´s front Desk in cash or credit card, though bank deposit, or by using the credit card link that will be supplied by the hotel´s administration.

It is a yearly program; the first period will start on January 1st, 2026, through December 31st, 2026.

No. Members only have to pay the yearly fee; additional fees are not required. However, some activities may have an additional cost.

Yearly dues are determined by the hotel´s Management and depend on several factors. Because of the varying nature of costs, labor laws, wage rates, utilities and so forth, yearly dues typically increase from time to time.

Dues are established for each Program year in December, for the next year. The hotel´s Administration will communicate on December 1st of the dues established for the coming year.

Yes. The hotel´s administration may issue an identification method of choice. Hotel´s staff members may request the Member´s ID from time to time if deemed necessary to cross check information with our system and Membership Program agreement forms.

Yes. Every year owners can decide if they would like to enjoy the benefits of the hotel´s membership Program.

No. Due to health standards, only food or drinks purchased at the hotel are permitted on the premises. Coolers are not allowed around the pool, or in any part of the facilities.

Yes. Membership Program Members must provide a credit card in order to charge to a master account. The hotel will bill in a daily manner, through the credit card supplied, the consumptions charged to the Member´s account. The Member may be asked to present their ID when signing for the consumption.

Yes. If a Member provides an invalid credit card or fails to provide a valid alternate payment method if a card is declined, the hotel´s Administration reserves the right to cancel this possibility indefinitely.

No. Visitors are not obligated to a minimum consumption.

No. Pets are not allowed within the facilities.

Yes. The hotel´s Administration reserves the right of admission and may revoke the Membership Program to Members who do not follow the rules and regulations. In the event that the administration determines to revoke the membership due to not following the established rules and procedures, no monies will be returned.